Privacy Policy

Last updated: November 2025

At Birdie & Bangs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us online or in-store.

1. Who We Are

Birdie & Bangs is an independent salon and boutique based in the UK.
Our website: https://birdieandbangs.co.uk
Email: hello@birdieandbangs.co.uk

For data protection purposes, Birdie & Bangs acts as the Data Controller of your personal data.

2. What Information We Collect

We collect and store information you provide to us when you:

Place an order or make a booking
Subscribe to our newsletter or mailing list
Contact us by email, social media, or through our website
Enter a giveaway, survey, or event

This may include:

Your name, address, phone number, and email address
Payment details (securely processed by our payment provider — we do not store full card details)
Order history and communication preferences
Optional data such as social media handles or feedback messages

We also collect website usage data (e.g. cookies, IP address, browser type, and pages visited) to help us improve our website and user experience.

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations, updates, and receipts
Manage bookings, returns, or customer service queries
Improve our website and customer experience
Send marketing emails or offers (only if you’ve opted in)
Comply with legal or accounting obligations

We never sell your information to third parties.

4. Marketing Communications

If you choose to subscribe to our newsletter or marketing updates, we may send occasional emails about new products, promotions, or events.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at hello@birdieandbangs.co.uk.

5. How We Store and Protect Your Data

Your data is stored securely on password-protected systems and reputable third-party platforms that comply with UK GDPR regulations (such as our website host, booking system, and payment provider).

We only keep personal information for as long as necessary to fulfil the purpose it was collected for — typically up to 6 years for accounting and tax compliance.

6. Sharing Your Information

We may share limited data with trusted third-party service providers who help us run our business, such as:

Website and payment processors (e.g. Shopify, Stripe, PayPal, Square)
Email marketing platforms (e.g. Mailchimp or similar)
Delivery couriers and postal services

These companies only receive the information they need to perform their specific service and are required to keep it secure.

7. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.

You can adjust your cookie preferences in your browser settings at any time. Disabling cookies may affect some website functionality.

8. Your Rights

Under UK GDPR, you have the right to:

Access a copy of your personal data
Request correction or deletion of your data
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, please contact us at hello@birdieandbangs.co.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new legal requirements or changes to our business. Updates will always be posted on this page with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 hello@birdieandbangs.co.uk